JCB International, Co., Ltd. (JCBI), the international operations subsidiary of major global payment brand JCB, today reveals a 63% growth in annual sales volume made by Asian cardmembers in Europe between 2017 and 2018, and a 45% global growth in total annual sales volumes in the past four years, now reaching over 130 million cardmembers worldwide.
This news coincides with the release of exclusive JCB research into how European retailers can tap into Asian spending power that is projected to hit US$32.6tr by 2026.
The research, presented in the whitepaper ‘Building Foundations For Growth’ includes a survey conducted by JCB Card Brand Awareness survey with Rakuten Research Inc. of JCB cardmembers from the four Asian territories of China, Taiwan, Thailand and South Korea, and exclusive proprietary spend data based on offline and online spend by some 130 million JCB cardmembers.
According to European retailers that accept the JCB card, on average half of their customers were international, with one merchant stating that 100% of its customers came from outside the EU.
These findings highlight the wider growth potential for European merchants offered by Asian holders of international debit and credit cards. But despite more people travelling across the globe more frequently and foreign purchases increasing, retailers are still unsure of how to utilise this new revenue stream.
The specialist data and insights in this JCB report aim to help European merchants understand the nuances of each market and prepare for an ever-growing visitor segment.
Key spending patterns and behaviours of cardmembers in China, Japan, South Korea, Taiwan, and Thailand (Source: JCB Card Brand Awareness survey and proprietary spend data)
Austria saw year-on-year increase in spend of 48%, with the average transaction value rising by 264%
44% of JCB cardmember respondents took their card abroad to buy high priced purchases
Japanese outbound travel increased 2% worldwide in January 2019 year-on-year
Average transaction value rose 60% in December in Spain
34.6% of cardmembers who travelled in 2017 used an international brand card 2-3 times
Average transaction value up 85% in Austria for February 2018 year-on-year
Average transaction value up in Italy by 245% for November 2018 year-on-year
They are incentivised to take a card abroad because of benefits/discounts and the services at the destination
38.5% of cardmembers who travelled in 2017 used their card for payment abroad 2-3 times
Increase in average transaction value in Germany of 37% for 2018
Overview of how high net-worth individuals among JCB Asian cardmembers are choosing to spend their money in Europe. (Source: JCB Card Brand Awareness survey and proprietary spend data)
2018 Average Transaction Value Per Year = €275.80
2018 Average Transaction Value Per Year = €271.40
One third of Thai JCB visitor spend in 2018 was allocated to luxury designer retail outlets, high end department stores and luxury watch stores
2018 Average Transaction Value Per Year = €188.60
12% of Chinese JCB visitor spend, 15% of Taiwanese and 24.5% of Thai spend went to one luxury retailer. One watch retailer took 5% of Thai visitor spend
2018 Average Transaction Value Per Year = €173.60
13% of aggregated spend for Thai JCB cardmembers went to one German airline
2018 Average Transaction Value Per Year = €159.40
27% of Thai JCB visitor spend went to a luxury watch store
2018 Average Transaction Value Per Year = €125.26
One luxury retail store took more than 10% of Chinese JCB visitor spend, while Thais made 18% of their purchases at one specific luxury department store
Mr. Tsuyoshi Notani, managing director, JCB International (Europe) Ltd., said, “It will be fascinating to see the changes in Asian purchase behaviour over the next few years as customers’ expectations of their shopping experience change in the light of new payment technology and expanding ecommerce opportunities.
“At JCB, we have experienced a growth of 45% in the last four years, and now have a current user base of 130 million cardmembers worldwide. In response to this increase, we’re looking at technology and behavioural trends that can enhance the merchant and customer experience both right now and in the not too distant future.
“Providing a seamless omnichannel customer experience including special offers, is a key factor for growth and generating loyalty with mobile-first customers who are used to very high standard of service.
“As the payments ecosystem evolves and innovative payment providers and fintech businesses further integrate with established corporates, the opportunity for a comprehensive and frictionless payments experience will only strengthen for European merchants.”