04-Jan-2018
Location:
Leeds
Salary/benefits:
In
return you will be rewarded with a competitive basic salary up to £50k DOE plus
a range of additional benefits.
Job
description:
An
excellent opportunity has arisen for an experienced Client Relationship Manager
to join a market leading provider of legal services within financial services,
during an exciting period of growth.
You will be responsible for the management of a large account and be responsible for developing an in-depth understanding of your allocated client and provide day to day support to ensure the account is running as efficiently and effectively as possible.
Key
responsibilities:
•
Establish strong productive relationships with key stakeholders within
allocated client account.
•
Work with colleagues across all teams/departments/sites to assist with the
resource to ensure the efficient handling of clients.
•
Logging and handling of client complaints; tackling and eliminating the root
cause of complaints in conjunction with the relevant operations stakeholders
and supervising solicitors as required.
•
Apply effective client take-on procedures to ensure a seamless integration of
new clients within the business.
•
Creation of innovative ideas to strengthen and widen the client relationship.
•
Oversee the delivery of MI and provide appropriate reports to clients as
required.
•
Complete annual regulatory training as required.
Essential
skills:
Key
requirements:
•
Excellent problem solving skills and a creative approach.
•
Exceptional planning and organisational skills.
•
Experience managing large clients within the financial services industry.
•
Ability to communicate at all levels.
•
Familiarity with and management of KPI’s and productivity measures.
Reference:
W-12400
M2
Professional Recruitment Services
Tel:
01625 522 774
Fax:
01625 523 377
jobs@m2recruit.co.uk
www.m2recruit.co.uk