Job Vacancy: Client Relationship Manager – Financial Services – Manchester or Leeds – M2 Recruitment

28-Sep-2017

Salary/benefits:
In return you will be rewarded with a competitive basic salary up to £50,000 DOE plus a range of additional benefits.

Job description:
An excellent opportunity has arisen for an experienced client relationship manager to join a market-leading provider of legal services within financial services, during an exciting period of growth.
You will be responsible for the management of a large account and for developing an in-depth understanding of your allocated client. You will provide day-to-day support to ensure the account is running as efficiently and effectively as possible.

Key responsibilities:
  • Establish strong productive relationships with key stakeholders within allocated client account.
  • Work with colleagues across all teams/departments/sites to assist with the resource to ensure the efficient handling of clients.
  • Logging and handling of client complaints; tackling and eliminating the root cause of complaints in conjunction with the relevant operations stakeholders and supervising solicitors as required.
  • Apply effective client take-on procedures to ensure a seamless integration of new clients within the business.
  • Creation of innovative ideas to strengthen and widen the client relationship.
  • Oversee the delivery of MI and provide appropriate reports to clients as required.
  • Complete annual regulatory training as required.
Essential skills:
  • Excellent problem-solving skills and a creative approach.
  • Exceptional planning and organisational skills.
  • Experience managing large clients within the financial services industry.
  • Ability to communicate at all levels.
  • Familiarity with and management of KPIs and productivity measures.

Reference:
BM CRM ML


M2 Professional Recruitment Services
Tel: 01625 522 774
Fax: 01625 523 377
jobs@m2recruit.co.uk
www.m2recruit.co.uk