To £60k plus excellent
bonus, car allowance, pension, healthcare
Our client is leading
international service provider to the
SME market set up as joint venture between a US and UK business two years ago
and with 50 years of experience from its parent companies.
They provide these services
across six locations across Europe (UK,
France, Italy and Norway).
The company is seeking a
European Telesales Manager to join the central Sales & Marketing department. They are an aggressive sales-led
organisation, and require an experienced telesales lead to coordinate and drive
performance. Their telesales capability
is in it’s infancy, formed during 2015 with the total telesales & customer
maintenance European team of over 50 staff being ready to evolve and grow this
The success of this
considerable investment in telesales resource, is paramount to the overall
success of the company over the next five
years, giving them a blended telesales & field sales function, coupled with
the targeting of SME customers through our telesales model is the clear
strategy the company will follow in the market through 2016-2020.
The telesales model is well
defined in the UK
market, however is less commonplace
across Europe representing an opportunity to
drive different approaches in each country to recognize local needs.
The role is supported by a
European Telesales Training Manager, the current incumbent having considerable
experience in the UK market,
together with an experienced UK Team
Leader and in-country leadership.
Essential Duties and
- Optimising consistent
telesales performance through oversight of recruitment, training, coaching and
performance of all telesales teams across Europe
- Develop training programs
with support of European Telesales Training Manager
- Ensure best practice is
applied in all telesales teams, incorporating use of in-house developed systems
(Cruise / Velocity).
- Develop Customer Maintenance
teams to minimise customer attrition levels, and introduce effective
cross-selling of new products to
existing customer portfolio.
- Implement full KPI
reporting, including call monitoring and effectiveness of agent operations.
- Work closely with the Marketing team to define campaigns, marketing
collateral and other marketing initiatives to maximize effectiveness of
Skills, experience and
- Knowledge, Skills &
- Minimum Required Qualifications
& Experience for Consideration
- Experience of leading
reasonable sized multi-site telesales operations
- Proven leadership &
- Adaptability to differing
employment cultures, languages and attitudes
- Open and effective
communicator at all levels up to executive.
- Knowledge of fast moving B2B
- Strong relationship building
skills; both internally and externally.
- Prior experience working
with cross-functional teams.
- Regular travel (including
overnight stays) will be required.
Skills and Attributes of
value for the role - description
- Prior experience of European
- Sales driven, with proven
experience of achieving targets.
- Must be able to multi-task,
giving proportional attention to each of the 6 offices.
- Energetic and creative
thinker who will seek to bring new ideas to the table.
- Proactive team leader who
seeks to learn and share experiences with others
- Efficient in planning with
the ability to keep a team focused on its objectives.
- Ability to plan and execute
but be flexible in approach.
- React in a calm and
professional manner when faced with unexpected challenges.
This is a great opportunity
for someone who is used to running fast paced telesales teams with the
opportunity for lots of European travel.
In the first instance please
send a cv to email@example.com or contact Mark Lyons on 07790808904