Job Vacancy: Head of Client Services and Operations - Invoice Finance - CBC Resourcing Solutions

12-Jan-2016

Location:
South West

Salary:
£45,000 to £60,000 plus car allowance plus bonus plus package

Our client is a highly respected and leading provider of systems for the Invoice Finance and Trade Finance sectors with a global client base.

We are seeking an ambitious individual with experience in the Invoice Finance sector to join the team in a new senior role to help take the business to the next level.

Key responsibilities:
Client service/account management:  

  • Client support, client relationships, management of the Company’s Support Team, internal systems and reporting procedures
  • Client pricing
  • Client visits including international
  • Credit control and management of invoicing to clients (invoices will be issued by our bookkeeper)
  • Client service measurement e.g. using data outputs from Zendesk call logging system

Staff:

  • Role definition and job descriptions
  • Performance measurement
  • Review organisational/personnel structure
    - Maintenance of holiday and sickness records
    - Maintenance of personnel procedures e.g. disciplinary etc.
    - Management of any other personnel matters
  • Overseeing office move to new premises - not imminent but expected within say a year
  • Company Documentation and Processes:
    - Legal documentation – client
    - Other documentation - infrastructure, system, product
    - Disaster recovery review
    - Key person vulnerability - system processes, passwords
  • Supplier contact - experience with cloud systems and outsourced solutions desired
  • Reporting to Board members with some involvement in Board meetings.

As there will be significant client engagement there will be the requirement for some overseas travel (short trips).

The successful candidate is likely to come from the Invoice Finance sector with experience in Client Management, Operations or possibly Sales.  You will be ambitious and entrepreneurial in your outlook.

In the first instance please send your CV in confidence to Nigel Blakey at nigel@cbcrs.co.uk or call 0161 486 0011.