Job Vacancy: Head of Client Services Centre - Banking / Invoice Finance - M2 Recruitment


East Midlands

Competitive basic salary plus car, bonus and an excellent benefits package.

Job description:       
An excellent opportunity has arisen for a Head of Client Services Centre within a leading independent provider of specialist financial services, during an exciting period of growth.

The successful candidate will lead and develop the operations team to ensure the effective leadership and management of all operational procedures, including risk management. 

Key Responsibilities:
  • Lead, coach and mentor the operations team.
  • Build the team through recruitment and succession planning.
  • Underwrite and fund business in line with the internal risk framework, reporting any risks to the Group Risk Director.
  • Maintain and uphold the highest standards of customer service.
  • Implement and maintain strong internal controls with group audit requirements.
  • Complete and deliver reports and budgets effectively and within agreed timescales.
  • Implement, promote and review local business plans through regular meetings and reporting.
  • Establish and maintain strong relationships, both internally and externally.
  • Support the continued training and development of the Client Servicing Centre team.
Essential skills:         
Key Skills:
  • Excellent Client Management and customer service skills.
  • Previous experience managing a large team of circa 40-50 people.
  • Excellent communication skills and attention to detail.
  • Good presentation skills.
  • Previous experience working within financial services would be desirable, however it is not essential.



M2 Professional Recruitment Services
Tel: 01625 522 774
Fax: 01625 523 377