Job Vacancy: Head of Operations – Manchester - CBCRS


£80-100k plus excellent benefits 

Our client is independent lender who specialise in providing Working Capital Solutions. As they look to go to the next phase of growth we are looking to build on their already strong leadership team. We are looking for a Head of Operations to own and be directly accountable for the successful delivery of the company’s key processing portfolio and it’s up stream/down stream consumptions. This portfolio will include: - facilities documentation and all aspects of new business and associated points with in these areas.  The holder will be responsible for ensuring the service delivery and levels are of the highest quality and a market leading customer experience, while also keeping the company safe and maintaining exceptional data controls.

The role in intended to operate with a strong operational, risk and when required, commercial view ensuring tight alignment to the objectives of the company, whilst enabling the right service delivery, at the right time, within the agreed control framework. Development and successful change management of people, processes, and systems will also be a key deliverable. 

Main responsibilities:
• Training, mentoring, performance management
• Key SLA/KPI reporting and management
• Review and maintain procedures, controls and processes
• Data owner, both in own system onward 3rd parties
• Platform development, requirement, testing and sign off
• Cost avoidance through efficiencies
• Senior Leadership
• 1st Line of defence
• Customer service strategy and delivery
• Cost of budget management 

This is a great opportunity for someone who has strong leadership skills, a lean process excellence mentality, problem solver, strong commercial acumen who is used to dealing with regulatory compliance and working with the exec teams. 

In the first instance please contact Mark Lyons on 07790808904 for a confidential discussion or send your cv to