Job Vacancy - Operations Manager - Invoice Discounting - CBCRS


East Sussex - £45-55k plus benefits

Our clients is major financial institution who are looking to recruit an Operations Manager to run a team of people responsible for in life client service delivery. You will ensure the team meet the service expectations of both its clients and its commercial teams; internal and external regulators and the operational requirements of the employees; whilst delivering consistent cost efficiencies, process improvement and improved productivity.

To provide support to local operation managers and team leaders. Actively supporting and identify opportunities for operational excellence process improvement and a programme of change across the business. 

Key Responsibilities

Results Delivery  

Driving and championing delivery of outstanding customer service

Promoting and actively participating in a culture of continuous process improvement

Oversight and satisfactory on-going execution of supplier relationships.

Appropriate creation, review and cascading of information / reporting

Policy and Procedures kept current on Confluence system with link to intranet document space, critical SOP's included in the intranet and all SOP reviewed at least annually

Leading the process of continual evaluation / review and delivery of SLAs

Actively supporting our change management processes and delivery of change

Member of and actively involved in the Customer Forum

Awareness and consideration for action of client termination and on-boarding reasons

Responsible for effective processes and procedures to be in place and tested (evidence recorded) in regards to delivering in a business continuity situation   

Risk & Compliance

Building internal and external relationships

Responsible for customer complaint process, reporting, analysing and compliance

Embracing and supporting compliance / other audits, actively involved in setting actions and following these through.

Developing our operational assurance capabilities   

Adherence to and supporting delivery of Data Protection and Financial Crime standards   

Power of Attorney authority

Risk and Control Register

Risk and Compliance

Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

Leadership and Organisation

Exceptional capacity for managing and leading people and developing teams

Line management responsibility for;

Credit Control / Cash processing


Reconciliations and sales ledger risk controls




Actively championing career development aspirations of all reports

Driving clear succession planning

Supporting our culture programme, Values and 5 Forums  

Skills and Experience


Background in the banking or financial services sector is required.

Effective prioritisation, highly organised and self-motivated

Competent and confident decision making

Evidence of mature and competent approach to staff management 

Customer focus, user experience and service driven

Excellent ability regards attention to detail

Ability to influence at all levels

Successfully delivered Operational process improvement 

In the first instance please email Mark Lyons at or call 07790808904 for a confidential discussion.