Job Vacancy: Service Delivery Manager – Leeds - CBCRS

10-Apr-2018

Competitive salary and benefits. 

Our client is a major player in the financial services sector. Through expansion they are looking for someone who has a background in leasing, ideally in asset finance as a Service Delivery Manager. 

You will:
• Ensure that all processes within the business are robust, effective and consistently applied.
• Ensure that all systems and process are fully mapped and documented.
• Constantly evolve customer contact/service strategy by harnessing technology and ensuring operational effectiveness.
• Ensure customers, brokers and other introducers receive the highest quality of service at all times, driving high levels of “customer satisfaction”.
• Develop front end customer systems that differentiate the company in the markets it serves.
• Excellent communicator, well developed leadership skills, project management skills, experience of developing customer facing technology, Experience in driving operational excellence (through LEAN or similar).

This is a great opportunity for someone with a proven leasing background to be part of this established and successful team. 

In the first instance please send your cv to Mark Lyons, mlyons@cbcrs.co.uk or call for a confidential discussion on 07790808904.