Call answering services aren't something new and have actually existed for decades. They are ideal for enhancing services and meeting the needs of clients. The fact that they have existed for that long is a solid sign of the value they offer the business world, busy professionals as well as nonprofits. In this brief read, we are going to take a look at some of the primary reasons you should consider a call answering service for your company or organisation.
Very few businesses operate beyond the normal working hours, but more and more people want to be serviced beyond the conventional 8am to 5pm, Monday through Friday. Even though you can have an in-house team that handles your customer inquiries after hours, during weekends and holidays, it is not always cost-effective. You will end up spending thousands of dollars every month in added overhead and operational costs as well as payroll.
Instead, it's best to be smart and outsource your after-hours calls to companies that provide office answers services round the clock.
As mentioned above, hiring an in-house receptionist to handle customer calls will cost a lot. Hiring just one individual who will work for 35-40 hours per week will cost you an extra few thousand dollars a month and if you factor in the management costs, infrastructure requirements, training costs and equipment purchases, the cost becomes even more.
Instead, it's better to hire a call answering service, which will cost a tiny percentage of a full-time equivalent.
Improve service quality
Given the fierce competition out there, you certainly want your business to excel in every aspect. Well, one of the most important areas of ensuring excellence is through the first interaction with a client and that is the phone.
However, quality interactions tend to be hard to produce in-house, with different people answering the calls, some of whom haven't received relevant or adequate training. This results in inconsistency, which can hurt your business reputation. Also, call answering is likely not the primary job of employees in your company and this spells bad news when it comes to service or product inquiries.
Well, a call answering service does one job, and that's catering to calls. They provide proper training to their employees and how to do their work in a professional manner and provide great experiences. This results in quality interactions which improve your reputation and creates more business.
When customers call a business, they naturally expect a consistent experience from one department to another or from every call they make. They expect the manner that their calls are handled to be the same.
However, not many companies are able to offer such consistency. That's primarily because various people are answering the call, most of whom aren't trained in phone etiquette and providing quality service to customers. Instead, they do what they feel is best or what they feel like at the moment. This leads to frustrated and confused callers, and this tends to hurt the business.
With a call answering service, you can expect quality calling service and consistent phone call interactions. This is what they do and train for. As such, you should expect nothing less.
As you can see, there are many reasons or rather benefits of availing the services of a reputable call answering service. Save money and ensure high-quality interactions by hiring a company that specializes in call answering services.