5 tips for boosting your seller rating
Many people out there, ranging from owners of brick and mortar stores to collectors of rare collectibles, are keen on making money by selling things online, and it should come as no surprise. After all, setting up an online store or signing up for a website where you can put items up for bid has become incredibly easy in recent years.
Is it really that great, though? Just think about it – it makes you more likely to clash with a number of cunning competitors. Fortunately, there is one thing that can set you apart from these people, and that thing is your seller rating. In fact, it tends to be what most potential buyers pay attention to while making a purchase.
Do you want to know how to boost your seller rating? If that is the case, you should keep reading. In this article, you will find a list of tips for boosting your seller rating, ranging from using a reliable courier service, requesting customer feedback, and following up on negative feedback to providing accurate item descriptions and communicating professionally.
Use a reliable courier service
One of the biggest mistakes that sellers make is using the postal service to send their items. These services are already understaffed, and they barely have enough time to get packages delivered in a timely manner. Instead, consider using a courier service – they will be able to do the same job with way less hassle.
The courier service that you use should be reliable as well, so make sure that it has good reviews and testimonials. Check out the courier comparison online, and make sure to pick the company that fits your needs best.
Request customer feedback
One of the best ways to improve your seller rating is by requesting feedback from your customers after they receive their orders.
To make sure that your client writes the review, add a bit of personal touch to the request. You can do this by thanking your customer for buying from you and asking how they feel about your product. Try to ask them about the aspects that you are passionate about, such as functionality, aesthetics, and the overall quality of your goods. Explain why you need the review and offer bonuses for writing it.
Follow up on negative feedback
Whenever one of your customers leaves negative feedback for any reason, you need to follow up on it to see what went wrong. If there is a problem with your product or if your shipping was delayed, apologize for that and explain that you are working on solving the problem. After all, many buyers are willing to forgive you if you display some humility and are honest about your shortcomings.
During the follow-up process, don’t forget to include a couple of details about what you are doing in order to address the problem. You can also offer discounts or any other bonuses to improve the impression.
Provide accurate item descriptions
If there is one thing that people hate about online shopping, then it is definitely going through item descriptions. Many sellers out there tend to exaggerate when it comes to describing their products, and sometimes clients have to deal with lies. As a result, buyers end up wasting their money on things that are not at all what they seem. This can lead to negative reviews and low seller rating.
Always describe your product as accurately as possible and provide additional information whenever necessary. If there is something that might not be obvious from the pictures, explain it in the description. Remember to mention the shipping time and ensure that your customers understand what exactly they can expect.
While communicating with your customers may seem pretty straightforward, it can be easy to make mistakes. The thing is, many sellers tend to get annoyed by simple requests such as asking for additional photos or asking for a better shipping price. However, don’t show your emotions – always act professionally and stay positive. If you are communicating in writing, remember to check your grammar to avoid mistakes.
After all, it is the customer who needs to enjoy your services, not the other way round. Ensure that your buyers get all the answers they need – this way, they will come back after making the purchase and recommend you to their friends.
As you can see, there are many things that you can do to boost your seller rating. Always remember to be honest, professional, and humble – this way, you will win the trust of your customers. Moreover, use reliable courier service to ensure that neither you nor your clients don’t experience any shipment issues.
Request feedback from your customers and follow up on negative feedback by making amends and offering bonuses. And make sure that your buyers understand what they can expect – this way, everybody gets what they want, and your income can grow.