Despite evidence of an upturn in growth last month, online retail sales took a turn for the worse in September, falling back to -12.5% year-on-year (YoY). That is according to the latest IMRG Capgemini Online Retail Index, which tracks the online sales performance of over 200 retailers. This was particularly driven by the first week […]
The use of contactless payments is set to make up 47% of all UK payments between 2021-2022, and will be the most common type of transaction Contactless payments are up by nearly a third (30%) since the start of the pandemic, when chip & pin payments were still the most popular way to pay Between 2021 and 2022, cash payments will account for just over one tenth (11%) of all purchases Forecasts show almost […]
60% of shoppers say that a poor experience on any channel will make them less likely to shop again with a brand. That’s according to new research from Klarna “Owning Omnichannel: winning at clicks and bricks”, which uncovers a potentially damaging disconnect between what shoppers want from their omnichannel shopping experience and what retailers think shoppers […]
Covering the five weeks 29 August – 02 October 2021 2020 was a turbulent year in which much of retail bounced between being open and closed, impacting footfall significantly. To make meaningful comparisons to changes in footfall, all 2021 figures are compared with 2019 (pre-pandemic). This means our 2021 figures are now year-on-two-years (Yo2Y), rather than year-on-year (YoY). According to BRC-Sensormatic IQ data: Total UK Footfall […]
Covering the five weeks 29 August – 02 October 2021 2020 was a turbulent year in which much of retail bounced between being open and closed, impacting footfall significantly. To make meaningful comparisons to changes in footfall, all 2021 figures are compared with 2019 (pre-pandemic). This means our 2021 figures are now year-on-two-years (Yo2Y), rather than year-on-year (YoY). According to BRC-Sensormatic IQ data: Total UK footfall decreased […]
The British Retail Consortium (BRC) is calling on the chancellor to unlock the industry’s contribution to the economic recovery from the pandemic by delivering a cut in the business rates burden at the Autumn budget. The retail trade association also urged the chancellor to stand by his party’s manifesto commitment to “cut the burden of […]
Following a surge in online sales in 2020 thanks to Covid-19, UK shoppers are predicted to further increase their spending as new data forecasts £120.48bn of online purchases in 2021. The VoucherCodes.co.uk Life after Covid: Prospects for online retailing, physical stores, and how we pay report, carried out by the Centre of Retail Research (CRR), examines the impact of the […]
Period Covered: 01 – 07 September 2021 Shop Price annual deflation eased to 0.5% in September compared to August’s decrease of 0.8%. This is a slower rate of decline than the 12- and 6-month average price decreases of 1.4% and 0.8%, respectively. This is the slowest rate of decline since January 2020. Non-Food deflation slowed […]
Today, the British Retail Consortium (BRC) has published its latest annual Payments Survey, which shows that debit and credit card transactions surpassed four in every five pounds spent in 2020 (81%, up from 78% in 2019). The pandemic and digital shift mean that cash use now accounts for just 15% of total spending in retail […]
BRC report shows devastating impact of business rates, ahead of government’s Fundamental Review In a survey of major retailers, 83% say they are likely or certain to close stores unless Review reduces rates burden Business rates had a material impact in two-thirds of store closures over the last two years As an industry that provides […]
