Pulse Cashflow announce change in structure in response to growing client portfolio
Pulse Cashflow Finance has restructured its’ client and operational teams following a review into how they improve the service they deliver to clients. The key driver behind this change was the need to respond to managing an increasing level of demand and a growing client portfolio which they expect to continue in 2017.
The new structure aims to improve both the service that the business provides as well as the overall relationship with the client. The move sees the team form into three distinct groups – those who manage clients, those who manage debtors and finally the management of cash. Each of these groups will be led by a key member of staff whose prime focus is to ensure delivery of excellence in what they do.
Nicki Hallett, operations director, said:
“As we respond to an increasing client portfolio, our focus is on ensuring that we deliver a great service to our clients. Making sure that we have the right people in the team with the right skills being deployed for the good of the business and our clients is key. The redesign of our teams is also designed to enable the operational teams to work closer with the sales team to support the fast take on of new clients as well as improving our risk management and bringing efficiencies to the business.”
As part of the restructure, the business has created new positions and strengthened the team with several new appointments. Michael Jewett has been appointed to the role of head of client management and will be responsible for balancing the delivery of effective client relationships with the overall risk management of the client portfolio. He will also work with the sales team to ensure fast delivery of new business proposals. Terry Bond moves to the position of head of debt management which sees his focus switch to managing the client ledgers assigned including ensuring collections are completed efficiently and successfully as well as monitoring all aspects of risk associated with the debts we fund. Sue Dawson will now be responsible for all aspects of cash processing and management. The business will be looking to recruit additional members to the team to support each of these areas.
Pulse Cashflow Finance has seen consistent growth, with a turnover increasing year on year. The company attributes this continued growth to delivering fast, flexible and transparent finance solutions to clients.
Nicki concluded:
“The change in structure and appointment of new members will succeed in gearing the business up to best support our clients as we continue to grow. However, the team at Pulse Cashflow never sit still and we will now be reviewing how we deliver our solutions to our clients to improve efficiencies. Our focus is continually on what we do and how we do it and whether our clients are happy.”
