Staff shortages surging world-wide continues
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The global supply chain is heavily slowed down at the moment and many across the globe are demanding that it goes into overdrive. This also includes shortages within employers as well. While countries such as the United States are going through the Great Resignation, other countries such as the United Kingdom are finding themselves in a similar position. Workers are quitting their jobs in record numbers and employers are scrambling to find ways to keep themselves afloat.
Many people have received jobs before or during the lockdown with high hopes. Each individual has their own reasoning for quitting their jobs. Some are tired from having to deal with being overworked and being labeled as an essential worker while their position isn’t essential at all. Many are tired of putting their life on the line for entitled and hostile customers. Others are fed up with not being a part of the decision-making process and want to continue working remotely rather than in person at an office. Whatever the reasons may be, many workers across the United Kingdom and the rest of the world are quitting their job to prove a point.
This in turn has created a wave of backlash for businesses as they can’t keep up with demand from customers. UK consumers are abandoning businesses that provide poor customer service. Before the pandemic, 32% of consumers have stuck with businesses that provided poor customer service, now 47% have stated that they’re willing to blacklist businesses that are continuously providing poor service and failures for proper communication. While organisations need to work on their improvement to appease customers, many have yet to realise, in order to appease the consumer they first need to treat their staff with care.
Low productivity levels for staff are directly tied to how they are treated within the workplace. These low productivity levels can eventually lead to resignations. Some of the indicators of low productivity levels within staff can include:
- Low payroll cost, if staff members feel as if they’re not getting paid what they deserve they won’t go the extra mile for their employer.
- A negative environment can be tied to company culture but also how a boss or other upper management treats their employees. Creating a negative environment proves to only pin teammates against each other.
- Lack of training, more employers have the expectation that employees should know what they’re doing, thus refusing to train their employees. This includes expecting their education or their past work experience to be enough to do their position and also neglecting skills such as OKR implementation to help out the staff.
- Lost Business, an understaffed business will miss the opportunity to grow and to help clients and customers get what they need. This in turn damages the reputation and makes the employee resign early within their role.
- Quality of work, this can include how other staff members treat them such as upper-management but this can also include how customers will treat the staff as well. Employees who are rushed or receive little to no training can diminish the reputation of a company.
Since unemployment rates are gradually getting low, vacancies are sky-high, where are the potential employees moving to? Many have chosen to create their own business whether it be to follow their passions in creating homemade items, focusing on creating an innovative startup, while many others have chosen to further their education. Workers are looking to redress their work-life balance and create new skills for themselves rather than evolve their life around the work that they do for an employer.