The sale isn’t properly completed until delivery has happened
When a family member tells you that the delivery guy is coming after lunch, then you have a picture in your mind about what this person is going to look like. He’s going to pull up in a white van and he is going to be the kind of guy you could have a conversation with and who tries his best to get your goods to you in a reasonable amount of time. If you are asking him to bring the item into your home, then that usually isn’t a problem, but if you ask him for any other services, then you might run into a brick wall. He won’t install the item for you and he definitely won’t take your old appliance away and this is where delivery services tend to disappoint.
This is why customers expect something different and something better, and if your business cannot provide it to them then they will shop elsewhere. The sales process is not over when the customer hands over their hard earned cash, it only ends when the item arrives at its final destination. Customer service is much different than it was 20 years ago and customer’s expectations are incredibly high. This is why you need to use Rhenus High Tech final mile delivery services because it is exactly what your business needs. If you’re a little unsure about whether or not you need this for your business, then maybe the following benefits of using it can help to explain.
* Improved customer service – Customers expect a positive experience from start to finish and you just can’t think that your job is over once they pay for their item. Buoyant sales are helping to revitalize retail, but there is more to do after the sale has been completed. Final mile delivery offers your customers a completely different experience from what they are used to and they get a delivery day and time that will be followed. Customers are used to people saying that they will be delivering the item in the morning or in the afternoon, but nothing more specific than that. This means that they have to sit in all morning or all afternoon waiting for their item to arrive. Final mile delivery guarantees them a time when their item will arrive and they stick to it.
* Installation service – Many logistics companies just drop off the item at the destination and then they leave it up to the customer to figure out how to install it and how to get rid of their old appliance. This is bad customer care in a matter how you look at it and so final mile delivery offers the customer something different. Customers gush about the fact that their item is delivered on time, is installed in their homes in the old item is taken away. This is service that they are not used to and they will gladly recommend your company to their friends and family due to the very positive experience. To learn more about essential logistics, have a look here.
If you want your business to succeed and to stand out from other businesses, then you need to supply your customer with exceptional customer service. In order for that to happen, you need to engage with a company that can offer you final mile delivery.
