Top VoIP phone features every business should utilize
VoIP provides automation, smart analytics and innovation to businesses that want a more efficient phone system. These new digital tools make it easy to slash costs and scale up performance. Over the phone, poor customer or business experience can cost more than money. This is why VoIP features like auto attendant, digital faxing and conference calling are so important.
Call waiting
If a business receives a high volume of calls, it may only sometimes be possible for employees to answer every call immediately. This is where the Call Waiting feature comes in handy.
This functionality allows customers to leave a message while waiting for an employee to pick up the phone. This helps businesses reduce customer frustration and increase satisfaction.
VoIP solutions are backed by internet power, so you won’t lose calls even if your office’s landline connection goes down. VoIP systems enable flexible call routing to multiple locations and devices for maximum flexibility in a remote or hybrid workplace. You may also check for some ideas about the best VoIP features through various online resources.
Most VoIP solutions are quick, easy to set up, and require no expensive hardware or complicated installation processes. They provide a simple admin dashboard easily accessible by desktop and mobile phones.
Call forwarding
Call Forwarding is a valuable feature for businesses that must stay available to customers. It allows companies to forward incoming calls to multiple devices, including phones, laptops, and even tablets, using VoIP software. This means that no matter where a team member is located, they can still answer customer calls from a business phone number.
The VoIP auto-attendant function makes this easy to do with a series of pre-recorded voice prompts that connect callers directly to the appropriate agent or team. It removes the need for human switchboard operators and helps businesses keep their customer service levels high, no matter the volume of incoming calls.
Businesses can also set up phone numbers to ring multiple phones simultaneously, which is a great option if a team member travels or works from home. This ensures that important calls are answered, and no callers are stuck with a busy signal or dropped to voicemail.
Caller ID
Caller ID is important for businesses, especially those working within call-heavy industries. It helps employees prioritize, route, and hold calls based on business standards and customer needs. It also helps to increase employee morale and improve overall workplace productivity. Unlike landlines, VoIP solutions allow users to apply their unique caller ID name/number or use a third-party service specializing in branded caller ID. Either way, the CNAM information should be relayed to the central database quickly and efficiently. Many hosted VoIP providers also provide a convenient mobile application that works on various devices, including smartphones. This allows team members to work from anywhere and stay connected without sacrificing functionality or quality. They can seamlessly switch between desk phones and mobile devices using the same phone number.
Call routing
A critical feature for businesses that handle sizeable daily call volumes, call queueing, and forwarding help reduce long hold times and customer frustrations. By transferring calls to different employees and departments, these features enable front-facing office staff to manage their workload better while providing customers with a more effective experience. In addition to prioritizing and routing calls, VoIP systems can also include advanced call alerts. These can send emails to designated employees when a high-profile or urgent call comes in, further reducing the number of crank and unwanted calls interrupting employee productivity. Another way to streamline communication with remote and mobile team members is through click-to-call capabilities, which are integrated into many VoIP solutions. This allows team members to connect to business phones with their own devices without sharing personal numbers.
Voicemail
For call-heavy businesses, advanced call management features are essential. They allow calls to be prioritized, routed, and held, helping reduce customer wait times while empowering front desk teams to handle more leads simultaneously. VoIP can also be integrated with mobile apps to enable employees to work remotely and represent the business while away from the office. This is a great option for companies looking to save on overhead costs while allowing their employees to work from home or on the go. Many VoIP providers also offer digital fax services to help eliminate the need for outdated fax machines. Additionally, most VoIP systems include features like video conferencing to improve collaboration and communication between team members. This can also serve as a useful tool for new employee training.
