Santander UK will officially open its newly designed and refurbished branch on 14 The Diamond, Coleraine, today. It is the latest of Santander’s branches to be re-designed as part of a programme to deliver even better customer service and community-friendly banking.
To mark the opening, longstanding customer, Mr William Irwin, aged 100 years will be cutting the ribbon, and cake and refreshments will be served during the day. The Police Service of Northern Ireland will be in branch holding a fraud awareness event for customers and a cheque of £10,638, raised by the branch team, will be presented to the Royal Belfast Hospital for Sick Children.
Work on the new branch design took five weeks to complete and facilities include digital workstations with tablets for online banking, Express Banking with a new ATM wall, counter services for more secure transactions as well as private interview rooms for anyone who might need additional time or privacy to discuss their financial affairs. The new branch will, like all of Santander’s branches, be equipped with talking ATMs giving customers the option to plug in headphones and be guided through their transaction by voice assistance, with or without the use of the ATM screen.
Customers visiting the branch will be greeted in a reception area and directed to a range of tailored services depending on how they want to bank.
The branch, which employs eight staff and is managed by Ian McMillan, will also feature a picture wall to display local community initiatives such as Santander Foundation grants.
Santander’s head of branches, Adam Bishop said: “Banking is changing at a rapid pace and we wanted to create a branch that can accommodate the needs of all our local customers. That means combining traditional banking facilities, and a focus on delivering great customer service, with modern, digital services including free Wi-Fi, customer tablets and digital ATMs.
“Santander branches are an important part of many communities and our investment in this branch reflects our commitment to Coleraine.”