Hope Capital Property Finance doubles loan management capacity through Kennek Partnership
Hope Capital Property Finance has doubled the number of loans its loan support specialists can manage with the assistance of Kennek software. The investment into the new software has significantly strengthened the lenders capacity to support a growing loan book while still offering a personal service to both brokers and borrowers.
The specialist lender has implemented the technology to streamline its loan administration, with redemption statements now produced instantly. This enables brokers and borrowers to receive figures faster, helping them plan repayments and progress their next steps.
By reducing time spent on manual administration, Hope Capital Property Finance’s loan support specialists can dedicate more of their day to speaking directly with brokers and borrowers, answering queries and supporting cases throughout the life of a loan. The software also provides a comprehensive audit trail and clearer oversight of loan activity, supporting consistent record-keeping and giving the team greater visibility across the loan management process.
The relationship forms part of Hope Capital Property Finance’s investment in the people, systems and infrastructure supporting its next stage of growth. By increasing operational capacity alongside personal service, the lender is building on its commitment to improving the way bridging finance is delivered.
The two businesses will also bring their relationship to the Finance Professional Show on 6 November, where Kennek will be Hope Capital Property Finance’s ‘pilsner partner’ for the launch of its newest craft beer, The Drawdown Draft. Visitors to the Hope Capital Property Finance stand will be able to sample the beer and meet the team to discuss their next bridging case.
Jemma Wood, director of portfolio, asset and risk at Hope Capital Property Finance, said: “For us, investing in technology is about giving our people the tools to deliver an even better service. Our loan support specialists can now manage twice as many loans, while spending less time on administration and more time speaking with brokers and borrowers.
Being able to produce redemption statements almost instantly is a practical example of the difference this makes. It gives people the information they need sooner and allows our team to focus on helping them move forward.
We’ve built a strong working relationship with Kennek, and their understanding of our business has helped us make improvements that support both our growth and the personal approach our brokers and borrowers value.”
Thibault Lancksweert, founder of Kennek, said: “Hope Capital Property Finance has a clear ambition to grow while maintaining the personal service that defines its approach. It has been rewarding to work with a team focused on using technology to make practical improvements for its people, brokers and borrowers.
The increase in loan management capacity demonstrates what that approach can achieve. We’re pleased to support Hope’s continued growth and look forward to joining the team at the Finance Professional Show as their pilsner partner for The Drawdown Draft.”