Priya Morioka on her journey in cross-cultural communications and business leadership
Priya Morioka
Priya Morioka has emerged as a significant force in the world of cross-cultural communications and business leadership. Currently serving as the Chief Operating Officer at Global Language Connections, Priya Morioka’s career has been marked by progressive roles in consumer goods, food service, and communications industries. Her journey began in India, where she was born into a globally diverse family, instilling in her an early appreciation for the nuances of cross-cultural communication. This background set the stage for her dynamic career across the U.S., Canada, and Asia, with notable tenures at companies like General Mills and Caribou Coffee. With degrees from the University of Minnesota and the University of Michigan, Priya Morioka has combined her business acumen with her passion for fostering understanding through language and culture. The following is an insightful interview with Morioka, where she shares her perspectives on her career, industry trends, and personal experiences.
Background and career insights
How do you stay inspired and energized when navigating complex or challenging phases in your business journey?
I always try to maintain a positive mindset both in and out of the office. I believe in creating clear boundaries between work and home life, which helps me stay grounded. Exercise is also a big part of how I stay energized—it’s a great outlet during rough patches. Most importantly, I’m inspired by the work we do at GLC. Knowing that we’re helping people connect and understand each other through a shared language is something I’m deeply passionate about. It reminds me that our work has a real impact on people’s lives. I also view challenges as learning opportunities, which helps me push through tough moments with purpose.
What’s one emerging trend in cross-cultural communication or workforce development that truly excites you right now?
The role of AI and technology is incredibly exciting. I don’t believe it will replace human expertise, but I do believe it can enhance what we do. It’s about finding the right balance—using AI to eliminate redundancy and create efficiency so that human expertise can be focused where it matters most. When used correctly, technology can help us save time and resources, allowing us to scale impact and maybe even reclaim a bit of personal time.
What are some of the biggest challenges facing Global Language Connections or the broader communications industry today?
One of the biggest challenges is ensuring people understand that while technology is a powerful tool, it cannot replace the human element. Human expertise is essential for delivering culturally competent, accurate, and meaningful communication. Our industry must continue advocating for the value of trained professionals in tandem with technology.
Where do you envision the fields of cultural competence and language services heading over the next 5 to 10 years?
I believe technology will continue to transform how we connect through language, making services faster, more accessible, and more personalized. At the same time, I expect to see a growing demand for cultural competence and human insight to ensure those connections are respectful, accurate, and impactful.
Career advice and reflections
What guidance would you offer to someone hoping to build a career in cross-cultural communications or international business?
Many people assume you have to be bilingual to thrive in this field—but that’s not always the case. I’m not bilingual myself, yet I’ve worked in this industry for nearly a decade. My strength is in traditional business operations, while my partner Khadija brings deep language industry experience. That balance has been key to our success. My advice: don’t be intimidated, dive in. And if you can, find a partner whose strengths complement your own.
Looking back, if you were to start your professional journey again, is there anything you might approach differently?
If I could start over, I think I would have invested earlier in building out systems and infrastructure to support growth. Like many entrepreneurs, I wore too many hats for too long. Delegating sooner and trusting others with key responsibilities would have allowed me to focus more strategically. I also would have given myself more grace—understanding that not every decision will be perfect, but each one is part of the learning journey.
Why do you believe Minneapolis (or your broader region) is a great place to live and grow a business?
I grew up in Minneapolis and have raised my children here—it’s home. One of the things I value most is the diversity of the community. I’ve had the opportunity to experience different cultures and traditions not only through work but in daily life. Minneapolis also has a vibrant and supportive small business community, which makes it a great place to grow something meaningful.
This interview with Morioka highlights her unique perspective and expertise within the cross-cultural communications field, offering valuable insights for those interested in pursuing a similar path.
Leadership and achievements
Across your diverse leadership roles, is there a single project or initiative that stands out as your most significant accomplishment?
There have been several projects that I’m proud of, but launching Global Language Connections from the ground up stands out. It was a leap of faith, but one that has ultimately paid off. Creating a company that reflects my passion for cross-cultural communication and seeing it successfully grow and impact communities around the world is incredibly fulfilling.
What are some key successes the team at Global Language Connections has achieved that you are particularly proud of?
One of our key achievements has been establishing partnerships with multinational corporations to enhance their cross-cultural training programs. Another significant milestone was expanding our services to include digital language training platforms that can reach clients globally. This has allowed us to maintain a strong market presence and continue to grow despite the challenges posed by the pandemic.
Vision for the future
Where do you see Global Language Connections heading in the next decade?
In the next decade, I see Global Language Connections expanding its digital platform to offer even more personalized language and cultural training services. We are also looking at integrating AI and machine learning to further enhance our offerings. It’s about staying ahead of industry trends while ensuring we continue to provide high-quality, human-centric services.
How do you foresee the role of technology evolving within the language services industry?
Technology will undoubtedly play an essential role in advancing language services. I anticipate that AI and machine learning will become integral in streamlining processes and creating more efficient ways to deliver services. However, the human element will remain irreplaceable, particularly when it comes to nuanced cultural understanding.
Personal insights and reflections
Outside of your work, what hobbies or interests bring you joy? How do you typically like to spend your free time?
I love to exercise and spend time with my family. I’ve coined the term “forced family fun” because my family are mostly introverts—so I have to nudge us to spend time together. We go to sports events, have dinners, watch movies, and just enjoy being around each other. I’ve also taken up needlepoint—it’s surprisingly time-consuming but very relaxing.
Could you share a quote that has been particularly meaningful or inspiring to you throughout your career?
One quote that has always stuck with me is: “Start where you are. Use what you have. Do what you can.” – Arthur Ashe. It’s a simple reminder that progress doesn’t have to be perfect—it just has to begin. That mindset has helped me take on big challenges, stay resilient, and move forward even when resources were limited or the path wasn’t clear.
In conclusion, Priya Morioka’s journey and insights offer invaluable lessons in balancing technology with human expertise, fostering cross-cultural understanding, and leading with purpose. Her vision for the future of language and cultural services promises continued innovation and impact in the field.