Advantages of hiring a virtual receptionist
Hiring a virtual receptionist provides a better way to improve your business’ productivity. This eases the pressure of having to deal with calls and other pressures at the front office, thus enabling everyone in the office to focus on more pressing assignments. Some of the benefits of hiring a virtual receptionist are outlined below.
1. Reduces distractions
We all know how annoying and distracting a ringing phone can be especially when trying to focus on a project. It annoys even more if struggling to get something right. Visit answerfirst.com and find out more about how they can help you to keep focused. You never have to deal with ringing phones or have to take calls when working on a sensitive assignment. A virtual receptionist takes care of all that giving you peace of mind to handle more critical stuff. The reduced distractions mean your productivity increases significantly.
2. No need to deal with cold calls
Another reason and advantage of having a virtual receptionist is the fact that you never have to take calls from time wasters, cold callers, and salespersons. Only the receptionist gets to handle the cold callers; your employees only deal with important calls only. Screening such callers gives the staff more time to handle tasks more diligently.
3. Increased productivity
A virtual receptionist offers the same services as an in-house receptionist. You however don’t have to employ one unless it is necessary. Taking advantage of a virtual receptionist however means more hands on the deck. This translates to more tasks completed in a day.
4. More money
A virtual receptionist enables employees to focus on tasks at hand better. This not only improves output but translates to extra cash flow in the business too. The business also gets to save money that would have otherwise be used to pay salary (to an in-house receptionist), pension, National Insurance contributions, and other employee benefits. Some companies also see rapid growth from using such services.
5. Provide the impression of an established business
Brand awareness is one of the biggest success drivers today. Building a brand not only takes time but also requires money to build. That said, a virtual office allows small businesses to have an impression of an already established business. This is because the business gets to use the provider’s business address. This assures potential customers that they are dealing with an established company, which again helps the brand grow. You therefore never have to devote your time and resources towards building your brand, the virtual office makes it possible.
6. Provides and already established relationship
Building a relationship with potential and new customers requires time and patience. This isn’t the case with working with a virtual receptionist. These service providers already have the rapport built for you. This means your customers won’t feel alienated when dealing with the virtual receptionists. In addition to this, your callers will be attended to well before they can be transferred to your office.
7. No time to deal with missed calls and voicemails
Most employees have to deal with missed calls, callers that didn’t leave a message, or those that need to be called back. Sieving through dozens of missed calls and voice mails can be daunting for many employees. A virtual receptionist however gets this sorted, hence no need to spend time on call ping pong.