Atom bank TBDM team scores hat-trick with the NACFB
Digital commercial and residential lender Atom bank has announced all three of its telephone business development managers (TBDMs) have successfully gained their National Association of Commercial Finance Brokers (NACFB) CertCFB qualification.
Emma Vardy, Jamie Fletcher and Sarah Pickard Fossey have attended the combination of face to face and online training sessions which make up the course, following Atom bank’s decision to upskill the telephone business development team with the same qualifications offered to commercial brokers.
This course has given the team critical insight and new skills that will make them more effective in looking after the commercial finance brokers on their panel.
The investment in the NACFB training course is the latest example of Atom bank’s commitment to delivering the best possible experience and level of support to commercial finance brokers and their clients. It follows significant investment in the bank’s broker portal, with more than 170 upgrades made over the last 12 months which are already delivering much faster loan processing. The time to progress a case from application to agreement in principle is down to just one working day on average, while to offer now takes as little as 14 days as a result of those improvements.
Atom bank has also introduced a dedicated support team to assist intermediaries, ensuring that brokers benefit from both the speed of technology as well as human expertise where required.
David Castling, head of intermediary distribution at Atom bank, commented: “I would like to congratulate all of our telephone business development managers for gaining their NACFB CertCFB qualification. As a bank, we are determined to deliver a higher standard of support to our commercial broker partners, and boosting the skillset of our team in this way is a vital step towards doing that. We know that combining the right processes with the best possible team is making a tangible difference towards brokers and their clients.”
Emma Vardy, telephone business development manager at Atom bank, added: “I’m thrilled to have passed the course, which has given me first hand experience and insights into what brokers are dealing with on a daily basis. That knowledge will help me provide greater support and understanding for all of my brokers as we continue to ramp up our support for UK SMEs.”
