Barclays warns of 22% surge in Black Friday scams
Barclays is issuing an urgent warning as new data from the bank reveals a 22 % increase in money lost to purchase scams during the Black Friday and Cyber Monday sales last year. Purchase scams, where people buy goods which never arrive or aren’t as advertised, resulted in shoppers losing £970 on average over last year’s Black Friday period1.
With the bank’s latest research showing that over half (55 %) of Brits plan to make purchases during this year’s sales, Barclays is urging shoppers to take precautions, particularly as changes in behaviour – due to increased pressure – can leave them more vulnerable to scams.
Barclays research reveals that during Black Friday, 41 % of Brits feel pressure to purchase items as quickly as possible to avoid losing out on the best deals, and 42 % would gladly buy from unfamiliar sellers if they had particularly good prices, rather than shop on safer and more reputable sites. Additionally, 30 % feel the pressure to buy more items than they normally would, to make the most of the deals available.
People are also not doing sufficient research before making purchases. Almost nine in ten (91 %) Brits don’t check whether the seller is registered on Companies House, and another nine in ten (87 %) don’t look to see if a business has a valid address. Additionally, almost half (46 %) will not read customer reviews.
Dr Peter Brooks, chief behavioural scientist at Barclays, says: “People act differently under pressure, and scammers will take advantage of the way shoppers behave during Black Friday sales.
“Sales are typically all about speed, and scammers will play on people’s emotions to instil a sense of time pressure or create a perceived scarcity for an item. They will also bank on people not doing the appropriate due diligence before making a purchase, and getting swept up in the rush and excitement of Black Friday.
“Never feel pressured into making a purchase, and if something doesn’t feel right, take a step back and ask someone you trust – a family member, friend, or your bank – for advice.”
Don’t fall for the bait
Barclays data shows that social media is now the source of 88 % of all purchase scams, and scammers will reel in shoppers by advertising the most in-demand items on these platforms1. When it comes to this year’s “most wanted”, research from Barclays indicates that a quarter of Brits (25 %) will be looking to purchase electronics (e.g. mobile phones, or gaming consoles), 22 % will seek designer clothing, and 19 % will be on the hunt for beauty products.
Sale or Scam? Dr Peter Brooks shares four steps for avoiding being scammed this Black Friday:
- Pause and take a breath – Whilst it’s easy to get caught up in the madness of Black Friday, it’s important to pause, think, and question whether the deal is too good to be true.
- Do your research – Next, take a couple of minutes to verify whether the seller is legitimate. Do a background search on the seller’s name, and read any reviews. You can also put the name into Companies House to confirm that it is a legitimate company with a registered address.
- Get a second opinion – Finally, if you are ever unsure, you should speak to someone you trust for a second opinion, whether it’s a friend, family member, or your bank. Remember – whilst sales may not last a long time, the stress of being scammed can!
