Centelli partners with Hampshire Trust Bank to drive operational efficiency
Centelli has partnered with Hampshire Trust Bank (HTB) to implement Robotic Process Automation (RPA) which will help it dramatically speed the process of transferring data and drive operational efficiency. The RPA will also improve the customer experience through increased automation.
The RPA solution, powered by UiPath journey, is a robotic process to support the funding, completion and servicing of loan facilities. It will enable Hampshire Trust Bank’s specialist mortgages team to reduce its manual processes in order to support a greater number of customers and focus on providing added value to those customers.
Charles McDowell, managing director of Specialist Mortgages said, “HTB is an industry leader when it comes to development and implementation of technology that makes banking better for our customers. The RPA solution will not only cut down on repetitive manual processes, it will dramatically reduce the human interaction needed, allowing the team to focus on delivering better and more for our brokers. RPA is just one more example of where our continued investment in technology and the best people to do the job is what keeps us ahead of the game.”
Russ Fitzgerald, CIO at Hampshire Trust Bank said, “HTB has a number of complex IT applications that serve us well, but we needed to improve their integration as we look to further automate our processes and invest heavily in industry leading technology. With UiPath robots, we are addressing these gaps which streamline our colleagues’ experience by removing repetitive tasks so that we increase efficiency in our administrative processes. This partnership leverages robotic technology to support our ongoing digital evolution and is evidence of our commitment to delivering a first-rate service for our customers.”
Rajan Gupta, director at Centelli said, “Automating the specialist mortgage completion process for Hampshire Trust Bank is just the beginning of our journey as we look to continue development and applications for the bank. The RPA designed for Hampshire Trust Bank has enabled a significant reduction in the human time needed to process data from one application to another. The obvious benefits are enhanced efficiency and reduction in repetitive data entry, ultimately allowing the HTB team to focus even more on their customers.”