Cumberland Building Society continues to develop its intermediary lending team
The Cumberland Building Society continues to develop its Intermediary lending team as its distribution channel expansion gathers momentum.
Having built a strong foundation in lending to the hospitality sector over the last 20 years, The Cumberland’s specialist Intermediary team deliver holiday let and residential mortgages to customers via its network of brokers. The team includes 17 team members, led by head of intermediary lending, Grant Seaton.
Some of the Intermediary team members include Anne Hodgson as business development manager, Lisa Hodgson as senior sales manager, Kevin Aitken as relationship manager, and Ieuan Keir as a lending officer.
The building society, having offered residential mortgages to a select panel of intermediary firms for a number of years, made a decision in 2021 to develop its Intermediary team further in a bid to expand its services in the intermediary market.
Holding a wealth of experience across the financial sector, the team’s personable approach compliments The Cumberland’s purpose – to deliver a banking service that is kinder to people.
Head of intermediary lending, Grant Seaton, who was appointed earlier this year, is responsible for overseeing the Intermediary team’s expansion across the residential mortgage distribution channels.
Grant comments: “As we continue to develop our intermediary offering and work towards more automation within some of the processes, our people are offering an outstanding service to our intermediary partners. I am very mindful that automation has its advantages, but so does the human touch – especially in the current economic environment when placing a client’s case sometimes needs a little more explanation to smooth out the process. As automation does start to develop, I am sure we will still look to offer that personable approach to support our intermediary connections.”
“At The Cumberland we aim to put people at the heart of what we do, and the Intermediary team aims to do exactly that. By taking this approach we can deliver a service which truly resonates with people and helps them achieve their dreams and ambitions.”
