DF Capital appoints head of change and continuous improvement
DF Capital, the specialist commercial lending and personal savings bank, today announced that it has hired Rachel Taylor as head of change and continuous improvement. Rachel is responsible for leading the continued development and delivery of business innovations across the bank, as well as monitoring and improving organisational processes with the aim of optimising efficiency and maintaining high levels of customer satisfaction.
Rachel has worked in change management and business improvement roles in the financial services sector for over 15 years. She joins from Aldermore where she was a business manager, advising and supporting the senior management team. She also worked in similar roles for Swinton Group, Co-op Insurance, Barclays, Homeserve and Britannia Building Society.
Rachel said: “I’m thrilled to join DF Capital at what is a very exciting time. My focus will be on delivering at pace but also continuing with the delivery of great customer outcomes that we’ve become known for. My job is to review what we do and work out if and how we can do it even better. It’s great to be joining such a dynamic and passionate company and I look forward to how I can help the business grow.”
Carl D’Ammassa, DF Capital’s CEO commented: “We’ve been looking for an effective and experienced leader to cultivate and maintain a proactive, strategic approach to change management and continuous improvement across the business. Rachel fits that bill perfectly. She will help us embed a positive approach to change and improve the management and implementation in support of DF Capital’s priorities of operational efficiency, colleague wellbeing and customer satisfaction. We’re delighted to welcome Rachel to the team.”
