FICO UK Credit Card Market Report: August 2024
The FICO UK Credit Card Market Report for August 2024 shows that while spending and payments to balance followed seasonal trends, missed payments are significantly higher in 2024 than the same period in 2023. Lenders who want to demonstrate clear alignment with Consumer Duty may want to encourage cardholders to adopt direct debit for payments, and implement proactive customer communications where delinquencies occur.
Highlights
- Spending on credit cards increased to £835, 2.3% higher than July 2024
- The percentage of balance paid fell by 3.2% on the previous month and 5.5% on the previous year to 36.6%
- Higher spending and lower payments to balance led to average balances increasing by 1.2% month-on-month and 5.4% year-on year, to £1,825
- Month-on-month and year-on-year, more customers missed one and two payments, although the number of cardholders who missed three payments fell by 2% month-on-month
- Only 44% of customers currently pay by direct debit, with the number of newer customers using direct debit declining
- 1.3% more cardholders used credit cards to withdraw cash in August than July 2024, but this remained 4.2% lower than in August 2023
FICO Comment
August generally sees an uptick in credit card spending and a drop in payments to balance, and August 2024 was no exception. Spending rose by 2.3% on the previous month, with payments to balance dropping by 3.2% in the same period. This has inevitably led to credit card balances rising by 1.2% month-on-month, a figure which has already been trending upwards for the past two years.
What will be of more concern to lenders is the percentage of customers missing payments. In July 2024 the percentage of customers missing payments across all three delinquency categories rose. In August, increases continued for customers missing one and two payments. However, there was a decrease of 2% for those missing three payments, albeit year-on-year there is a 7% increase.
Average balances for all categories of delinquency are also higher in 2024 than 2023. Year-on-year average balances have increased by 2.2% for one missed payment, 4.3% for two and 5.3% for those who have missed three payments. Perhaps exacerbating the issue, only 44% of customers pay their balance by direct debit; a percentage that has been declining for newer customers.
Lenders who promote payment by direct debit will help to reduce the number of late payers, and in turn reduce the balance outstanding.
As previously reported, cash usage on cards typically increases between March and September. In August this percentage increased month-on-month by 1.3%, to 3.5%, and is likely to rise again in September. However, when compared to 2023, this is 4.2% lower. With cash usage on cards an important potential warning sign for financial stress, it remains important to monitor this continuing upward trajectory.
Key Trend Indicators – UK Cards July 2024
| Metric | Amount | Month-on-Month Change | Year-on-Year Change | |
| Average UK Credit Card Spend | £835 | +2.3% | +0.4% | |
| Average Card Balance | £1,825 | +1.2% | +5.4% | |
| Percentage of Payments to Balance | 36.6% | -3.2% | -5.5% | |
| Accounts with One Missed Payment | 1.6% | +3.3% | +8.6% | |
| Accounts with Two Missed Payments | 0.3% | +1.8% | +6.6% | |
| Accounts with Three Missed Payments | 0.2% | -2% | +7% | |
| Average Credit Limit | £5,730 | +0.2% | +2.4% | |
| Average Overlimit Spend | £90 | -2.2% | -1.1% | |
| Cash Sales as a % of Total Sales | 0.9% | 1.2% | -4.5% | |
Source: FICO
These card performance figures are part of the data shared with subscribers of the FICO® Benchmark Reporting Service. The data sample comes from client reports generated by the FICO® TRIAD® Customer Manager solution in use by some 80% of UK card issuers. For more information on these trends, contact FICO.