How to streamline your logistics process
Almost any business that deals with the transportation of physical goods can increase their profit margins through logistics optimisation. This may sound like a sweeping statement, but it holds true. Supply chains currently face numerous challenges which require innovative solutions, and a streamlining of the logistics process can help.
In this article, we spoke to the team at Joloda Hydraroll about tips which can help to streamline your logistics process, from the implementation of advanced technology to customer interface optimisation.
Integrating advanced tech
There are now multiple ways that technology can help increase the efficiency of the logistics process. QR codes and RFID chips can be used to scan products, allowing for real time, seamless integration with stocktaking software.
Not only does this save time, it also decreases the opportunities for human error, helping to ensure that website stock readings stay accurate and no customers are left paying for orders which cannot be completed. Avoiding small errors like this helps ensure that your business maintains a consistent service with high levels of customer satisfaction.
Customer services
A great way of minimising the amount of effort required to communicate with customers is through the provision of an effective customer portal. If customers can track their orders in real time, and access other useful data such as stock levels and useful FAQs, less time needs to be spent responding to queries via phone and email.
Customers also appreciate these services, as it saves them time as well. For repeat customers, especially in B2B businesses, efficient and reliable tracking portals are especially important and can lead to improved customer retention.
Proactive approach to international challenges
With the numerous international challenges of the previous couple of years, the businesses which suffered the least were those that acted proactively. There will likely be more challenges of a similar nature to those thrown up by Covid and Brexit in the years to come; businesses that can predict and pre-emptively act upon those challenges will doubtless come out on top.
Outsourcing
While it can be tempting to try tackling your logistics process internally, it can often be far more efficient and cost-effective to outsource these requirements. Businesses that specialise in logistics solutions, whether B2B or B2C, will have experienced and solved all the issues newer businesses are likely to face. They will also likely have specialist expertise and technology available and will be able to pass those efficiencies onto the businesses that hire their services.
Use reliable carriers
Measure the reliability of the carriers you use and listen to complaints and concerns brought up by customers. Unreliable carriers often form a weak link in the logistics process and can damage the reputation of the business they’re delivering products for. Create a set of KPIs to measure the performance of the carriers you use; consider offering multiple options, so that customers can choose the solution which suits their needs most accurately.
