Masthaven appoints Jenna Hill as head of customer services and planning

Masthaven Bank has announced the appointment of Jenna Hill as head of customer services and planning. Jenna has a wealth of financial services and operational experience and has been appointed to an expanded role as part of Masthaven’s ongoing commitment to support its growing customer base, create leading operational practices and a focus on continued improvement.

Jenna will be responsible for leading and developing the customer-facing teams as well as capacity planning to support the bank’s growth plans.

Jenna joins from Wyelands Bank where she was head of operations. Prior to that, she spent five years at Shawbrook Bank where she progressed from capacity planning, MI and performance manager to head of operational support.

Masthaven’s latest appointment is part of the bank’s ongoing expansion, having recently grown its servicing & collections team with 10 new hires as well as securing an additional office in Reading.

Jenna Hill, head of customer services and planning, said: “I’m delighted to be joining the growing Masthaven team. Providing customers with the support they need, and in a personal way, has never been so important, so I’m excited to be part of an engaging and motivated team to help achieve this. I look forward to working with the team and continuing the great work they have already accomplished.”

Simon Furnell, chief operating officer at Masthaven, said:  “Masthaven continues to invest in hiring the best senior talent as well as developing and training our current team. With Jenna’s extensive experience and enthusiasm, she will have an integral role in developing our customer services team and delivering the personalised service that Masthaven prides itself on, especially as the industry continues to navigate uncertain times ahead.”