Property lender Together adopts nCino Banking Advisor
Specialist lender, Together, the UK’s leading non-bank lender, today announced the adoption of nCino Banking Advisor to improve efficiency in its loan applications.
Together first selected the nCino Platform in 2024 to revolutionise its lending operations across its core services.
Building on that foundation, Banking Advisor, nCino’s conversational interface, is designed to streamline processes, improve decision-making and create significant time savings for the lender, which has an £8.1billion loan book.
Banking Advisor uses advanced AI, machine learning and analytics to automate routine banking tasks, streamline manual processes, as well as extract, display and interpret data to support better-informed decision making.
Andrea Dalton, chief transformation officer at Together, said: “By adopting Banking Advisor, we are strengthening our long-standing ‘common-sense’ approach to lending. Its new digital capabilities are designed to reduce turnaround times, by helping our colleagues to make quality decisions more quickly for our customers, without losing the human touch.
“It is an impressive tool which we will be using to automate repetitive and time-consuming back-office activities, which had been previously carried out manually, including document classification and sorting, information retrieval and data analysis.
“This new platform will dramatically cut down the time needed to process applications through an intuitive interface which will initially help our colleagues, allowing them to focus on higher value work – ultimately improving experiences for customers and broker partners.”
Banking Advisor’s key capabilities include real-time intelligence and decision support, adopting Large Language Model (LLM) insights to help colleagues better understand data, assess risk, and identify next steps quickly and confidently.
Teams can “chat” with Together’s key documents, such as lending policies, training materials and market information, allowing them to instantly surface key details without hours of manual reading.
The tool is designed to reduce human error and speed up turnaround times by providing quicker responses, clearer communication and a smoother end to end customer journey.
Joaquín de Valenzuela, managing director of EMEA at nCino said: “Banking Advisor gives lenders a single conversational interface to nCino’s agentic capabilities — taking the weight of repetitive, data-heavy tasks off their shoulders so Together’s teams can keep doing what they do best: finding ways to say yes for their customers. We look forward to seeing the impact this delivers for their colleagues, broker partners and customers alike.”