Shawbrook sees first completion on its new E-AIP digital application process
Shawbrook Commercial is pleased to announce its first completion generated via E-AIP, with its Broker partner Marlin Commercial Limited. E-AIP’s introduction has resulted in greater speed and convenience benefits for brokers and aims to produce a hard credit-backed IMO within 15 minutes.
Available across Shawbrook’s entire residential product suite and sitting within the existing E-quote section of Shawbrook’s online platform Broker Hub, there are numerous benefits to this system upgrade. These include the ability to control the E-AIP journey and access the system at a time and place convenient to brokers, as well as dramatically reduced duplication with in-built pre-population functionality.
For the week ending 3 June, 50% of E-AIPs were instantly accepted which is Shawbrook’s highest percentage so far. The remainder are referred to Shawbrook lending teams and a decision provided to brokers within 4 hours – a dramatic improvement from the 48 hour historic SLA.
The end result is that brokers are provided with a swift case decision and a level of enhanced clarity for the benefit of their client.
Karen Bennett, sales and marketing director of commercial mortgages at Shawbrook said:
“It’s fantastic to see the first completion on a case generated via E-AIP and we are committed to investing in this digital resource moving forward.
“After launching in late April, we have received a lot of positive feedback from brokers. Whilst benefitting from this resource, they have also suggested some tips for improvement which are welcomed by our internal teams. When combined with the ongoing updates our data and projects team are applying, this has resulted in an increasingly intelligent online application journey. Pleasingly, brokers and their clients are the beneficiaries of greater speed and convenience during their applications which was a significant aim of introducing E-AIP in the first place.
“We are a broker driven business and as such, broker efficiencies are at the heart of what we do. I would like to emphasise that, as ever, our lending teams are available to talk through case details where required. Maintaining the personal relationships we have cultivated over several years will always remain at the top of our agenda.”
Paul Griffiths, a director at Shawbrook broker partner Marlin Commercial Limited added:
“When we were informed of the introduction of E-AIP, everyone at Marlin Commercial was eager to see for ourselves whether Shawbrook would deliver the benefits promised. We certainly have not been disappointed.
“It is a pleasure to be the first broker partner whose client has benefited through E-AIP’s introduction. From the off, we received an IMO within 15 minutes of application which is exceptional. Valuers were instructed within a day and the Shawbrook teams remained on hand to assist with the fine details throughout the application process.
“Our client is happy with completing the loan and we are pleased with the service provided to us by Shawbrook. Here’s to our next completion via E-AIP.”