TSB partners with NoteMachine to deliver local banking services
In partnership with NoteMachine, TSB will launch three new pilot Pods in Wigan, Wood Green (North London) and Luton, providing banking and cash services.
TSB’s Pods will be based in shopping centres and will be open seven days a week providing the local community with banking services.
The TSB Pods are semi-permanent structures with a check-in area to meet and greet customers as well as more dedicated private space for customer meetings. The Pods use NoteMachine’s BankHive technology which allows customers to connect with TSB and carry out their everyday banking needs. The Pod has a multi-functional device which gives the local community access to cash withdrawal services. Deposit facilities for TSB customers will be added in the coming months.
TSB customers will also be able to get support from advisers who can help them carry out banking activities like making payments, accessing products and services or setting up digital banking.
The first two Pods opened this week in Wood Green and Wigan with a third in Luton due to open later in the Spring. The Wigan and Luton Pods are being introduced to replace local branch services that are due to close in May, while Wood Green is a new location for TSB. The TSB Pods have been designed for use in retail locations in larger towns and cities.
Gary Jones, TSB’s customer delivery director said: “Many of our customers are banking differently and we see both an increase in their use of technology and in customers seeking help to do their banking in more convenient ways. TSB remains committed to offering face-to-face banking services and, with pilots like the TSB Pods underway and an increase in our video banking offer, we continue to innovate in how we can serve our customers in ways that work best for them.”
Charlie Evans, director at NoteMachine said: “NoteMachine has long been at the forefront of innovative banking solutions and our BankHive technology is no different. This partnership will ensure local communities such as Wood Green can access the services they need and drive the future of banking in an ever-evolving financial landscape.
TSB Pop-ups continue to support remote communities
The TSB Pods are in addition to the 43 Pop-up services that have been gradually introduced since April 2021 to support customers in communities where following a branch closure it takes significantly longer to get to the nearest branch. Pop-ups run for one day a week in community locations like libraries or town halls. The service is delivered by TSB advisers who offer face-to-face support, helping customers access many of the services that are delivered in a branch. Amongst the most popular asks of TSB customers in Pop-ups are the TSB products and services available to them (31% of visits), making payments (21%) and for help to use digital banking more confidently (10%).
TSB is already carrying out a separate pilot with OneBanx in Nottingham at the Victoria Shopping Centre. The OneBanx technology gives TSB customers access to their accounts on the Open Banking network, using the TSB Cash Kiosk App. And TSB also has a presence in the Cash Access UK Banking Hub in Cambuslang.
