Understanding the cost of IT support services and is it worth it?
All businesses, regardless of size, must use technology effectively—and even the most basic IT (information technology) systems eventually need support. While in-house support departments are costly to maintain, third-party IT services work within existing frameworks to create robust, affordable support systems. IT support is a worthy investment for business owners, and we’ll discuss it below.
What is IT support?
All areas of a business working with technology need support from time to time—and ThrottleNetis here to provide it. From forgotten passwords to cyberattacks, IT support services help corporations operate efficiently without spending time on end-user issues and routine maintenance.
Monitoring
Services handling client information and requiring credentials are vulnerable to cyberattacks. Monitoring services watch corporate networks and provide support when problems arise. Fast responses are the difference between minor glitches and major service outages, and monitoring can be used on the customer and service sides.
Design
Sometimes, the most difficult part of IT infrastructure support is knowing how to start and when to scale up. With IT design assistance, expert teams evaluate companies’ infrastructure, helping them scale or expand it as needed. Contact us for effective IT design help and long-term support.
User support
Helpdesks and user support teams are the first responders of the IT world. These individuals possess a deep knowledge of systems and services, offering 24/7 support to employees and clients. Helpdesk and user support may be provided as on-site visits, remote sessions, and phone calls.
Data storage
No matter their size, most companies need to store data—and without expensive equipment, it can be nearly impossible to store it correctly. Data warehousing and storage services allow businesses to store information securely in an off-site data center, with a cloud service, or with in-house systems.
Email services
While it seems outdated to some, email is a crucial part of the business world. Some companies use multinational corporations’ email hosting services, but the support provided is often limited. Whether you want basic or individualized email services, they’ll inevitably need support, and we offer the account creation, email storage, and credential reset services business owners need.
Security services
The larger a company’s network is, the more security it requires. We can give your organization the security solutions it needs, including firewalls, anti-malware, and antivirus software. With our comprehensive services, we protect your organization and its sensitive data.
Data backup
Data accumulates with time, and it must be stored properly. Backup services are a safe, effective way to archive data that your company may not use daily, but still needs. With regular backups, companies can reduce costly downtime after network and hardware failures.
Why IT support services are worthwhile
Third-party IT support offers many benefits, with cost-cutting at the top of the list. When companies have robust support systems in place, there’s less downtime and faster recovery when problems occur. By hiring us to handle your company’s IT infrastructure, you’ll free up more time to devote to business growth.
Contact us
Our support teams can handle everything from infrastructure design and implementation to network security and disaster recovery. For organizations of all sizes, IT support is cost-effective, efficient, and a worthy investment. Use our online form to obtain more information or schedule a call with one of our IT support specialists.
