VAS Valuation Group appoints first general manager
VAS Valuation Group has appointed Ashley Kirton to the newly created role of general manager.
A proven supervisor with over 15 years’ experience, Kirton will work closely with the heads and assistant heads of every department across its VAS Panel division to ensure the business continues to deliver high standards of customer service as revenue and staff numbers continue to grow.
Reporting to operations director Louise Chapman, the role includes monitoring day-to-day e-mail and phone traffic to ensure all customer Service Level Agreements (SLAs) are met as well as internal communications, staff assessment and training and regular reporting to the senior management team.
Kirton joins from B&Q where she was showroom manager from July 2020 to August 2022, prior to which she worked in key roles for Tesco and Tesco Mobile from 2004.
She said: “When I met with Louise and heard how far the business had come in five years I knew what was required, the company puts service at its very heart and to continue to deliver and surpass customers SLAs every department needs to be running seamlessly, that’s what I’ll bring.”
Chapman added: “Team leadership and customer service are critical to our next growth phase and Ashley has a proven track record of delivering these in two of the most demanding retailers in the UK. We welcome her warmly to Team VAS and are very exciting of the important role she will play.”